Frequently asked questions

Reservations

How do I change or cancel a reservation?

You can always call or email us. It is also possible to send us a message via the reservation.

What are the options for an extra bed?

What is your children's policy?

Arrival

What time can I check in?

Check-in is possible from 15:00.

How do I reach the hotel?

Can I park at the hotel?

Does the hotel offer a shuttle service?

Payments

Which payment methods are accepted?

If you have booked a non-refundable rate, payment is required immediately, in which case the hotel will require payment to be made by credit card. In exceptional cases bank transfers can also be accepted.

Do I have to provide my credit card details when making a reservation?

Can amounts also be paid by third parties?

What is city tax and when will it be charged?

In the hotel

Are pets allowed?

Unfortunately we cannot allow pets in the hotel.

Can I smoke in the hotel?

Are there facilities for disabled guests?

Until what time can I have breakfast?

Departure

Until what time can I check out?

Check-out is possible until 11:00. We do offer a late check-out at €20 per hour. (Last 13:00) Subject to availability.

Can I leave earlier than planned?

Rates

What are the conditions of a flexible rate?

Flexible rate, can be canceled up to 48 hours before arrival. Late cancellations and no-shows do have a 1 night cancellation fee. The amount is debited in advance for the total stay.

What are the conditions of a non-refundable rate?

What are the conditions of a group reservation?