Frequently asked questions

---

You can always call or email us. It is also possible to send us a message via the reservation.

Unfortunately we do not have extra beds in Hotel Rokin.

Up to 4 years is free.

Check-in is possible from 15:00.

We do not have a private parking garage, but there is a public parking garage in front of the hotel, called “Parking Garage Rokin”. Rates per day (maximum): €63,-

Unfortunately we do not offer a shuttle service. The quickest and easiest is to take the train from Schiphol. The train runs every 15 minutes from 06:00 until midnight. 

You can see more more infomation in our contact page.

If you have booked a non-refundable rate, payment is required immediately, in which case the hotel will require payment to be made by credit card. In exceptional cases bank transfers can also be accepted.

This is possible during your booking and you will receive a pre-registration email in which you can enter your details including your credit card details.

If a payment or pre-authorization is made by a third party when making a reservation and/or the credit card holder's name is different from the name of the booker and/or guests, the hotel will likely provide a scanned copy of the ID of request the cardholder as well as a signed authorization letter from the cardholder with his/her agreement to use the credit card for the reservation.

If a third party wants to pay for the reservation on arrival, that's absolutely fine.

Tourist tax is a municipal tax for paid accommodation in Amsterdam. The city council of Amsterdam demands that every tourist pays 7% + EUR 3 per person, per night city tax for accommodation to improve the city and its facilities. Taxes are levied in Amsterdam, as in many other municipalities in the Netherlands. More information can be found at: www.amsterdam.nl/en/community-taxes/tourist-tax

Unfortunately we cannot allow pets in the hotel.

Hotel Rokin is 100% non-smoking. If you smoke inside the hotel, a fine of € 250 will be charged.

Unfortunately due to the age of the building, there are no facilities for disabled guests.

Breakfast is served daily from 07:00 to 10:30.

Check-out is possible until 11:00. We do offer a late check-out at €20 per hour. (Last 13:00) Subject to availability.

Earlier departure is certainly possible! Cancellation policy applies.

Flexible rate, can be canceled up to 48 hours before arrival. Late cancellations and no-shows do have a 1 night cancellation fee. The amount is debited in advance for the total stay.

Non-refundable rate, where 100% of the accommodation costs are charged on the day of booking. Should there be a cancellation or no-show, there will be no refund. The amount is debited in advance for the total stay.